Frequently Asked Questions

 

Do you offer refunds/ exchanges?

For health and sanitation reasons, we do not issue refunds or accept exchanges. If you believe the item purchased is defective, please email us and we will be happy to assist you with questions or concerns. All sales are final!

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Is this human hair extensions?

Yes, this is human hair. It can be colored, cut, flat ironed or curled. The hair can be altered to your personal preference.​​The Indonesian Natural Wavy Hair Extensions & The Premium Virgin Hair Extensions both can be processed to a very high level of blonde. Both types of hair can last you 1-2 years with proper maintenace and care.

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​What is AfterPay?

AfterPay is a payment solution that gives you the freedom to buy now and pay later - with no interest! 

In most cases, it's 25% of the order total due up-front (also called your "down-payment" or "first installment"), with the remaining amount divided up across three more installments, each due two weeks apart. No interest, no up-front or hidden fees. I will only accept AfterPay orders for $200 and up.

​​What are the requirements to shop with AfterPay?

1. Be 18 years of age or older

2. Have a US or Canadian phone number that can receive texts

3. Have a working email address

4. Have a non-prepaid payment method available

For shoppers in the US and Canada, this can be a bank account, a debit card, or a credit card.

 

​How long will my hair extensions last?

For the maximum use of the hair, please treat the hair like your own. Wash, condition or even co-wash the hair. If you give the hair the proper care, it can be reused, installed and reinstalled and last up to two years. When re-installing and your wefts are cut, we recommend you add one more bundle to what you already have or as needed.

Should I blow dry my hair extensions?

You can apply heat due to it being human hair. However for the longevity of the hair, we recommend that you hang and air dry for best results.
 

What products can I use on my hair?

You can use as many products as you may like. It is your personal preference. We recommend that you use a small amount to avoid product build up. After purchasing our hair, check out our tip page for advice on products. 

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Does the hair shed? 

Minimal to no shedding possible. You may see a few strands of shedding but nothing excessive. The best way to avoid shedding is to use a weft sealer.

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Can I swim in my extensions?

Yes, you may swim in your extensions. We highly suggest putting your hair in a ponytail to avoid tangling. After swimming, we suggest you wash, condition and deep condition for the overall health of your hair. 

Can I edit my order once its already placed?

No. You are not able to edit an order once placed. Please place your orders carefully.